Privacy Policy
Last updated: September 10, 2026
Ramdev Moblie Care("OctoMart", "we", "our", or "us") operates the OctoMart mobile application and website at https://octomart.in. This policy explains how we collect, use, disclose, and protect your personal information.
1. Information We Collect
1.1 Information You Provide
When you register a product warranty, book a service, or contact us, we collect: your full name, WhatsApp / mobile phone number, email address (if provided), purchase date and product serial number, and any other information you voluntarily submit.
1.2 Information Collected Automatically
When you use the OctoMart mobile application or visit our website, we may automatically collect: device identifiers (device model, OS version), IP address and approximate location (city/region level), app usage analytics and crash reports, and camera access (only when you initiate a QR scan — never stored).
1.3 Information from Third Parties
We may receive information from payment processors, logistics partners, or brand manufacturers to fulfil orders, process warranties, or prevent fraud.
2. How We Use Your Information
We use the information we collect to:
- Activate and manage your product warranty registration
- Send your GST tax invoice and warranty certificate via WhatsApp
- Provide after-sales service, repair updates, and product support
- Authenticate your identity and prevent unauthorized warranty claims
- Improve our app, website, and customer experience
- Send transactional notifications (order updates, service reminders)
- Comply with legal obligations under Indian law
4. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Warranty registration records are retained for a minimum of 3 years from the date of registration to honour warranty obligations. You may request deletion of your data by contacting us (see Section 8), subject to legal retention requirements.
5. Data Security
We implement industry-standard security measures including TLS/HTTPS encryption in transit, row-level security on our database, hashed and access-controlled credentials, and regular security audits. No method of transmission over the internet is 100% secure. We encourage you to keep your registered phone number up to date.
6. Camera & Device Permissions
The OctoMart app requests camera access solely to scan product QR codes for warranty registration. We do not record, store, or transmit any photos or video from your camera. You can revoke camera permission at any time from your device settings — this will only disable the QR scanner feature.
7. Your Rights
Under the Digital Personal Data Protection Act, 2023 (India) and applicable regulations, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request erasure of your data (subject to legal retention obligations)
- Withdraw consent for non-essential data processing
- Nominate a representative to exercise your rights on your behalf
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our Data Protection Officer:
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify you via the app or email. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.